FAQ

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How do I place an order?

Visit the Store section of our website and add products to your cart. Once complete, go to checkout.

 

When will my order ship?

Orders typically ship out within 1 business day unless otherwise specified. You can track your order once it ships through your Account on the store site.

 

My shipping address is different than my billing address. What do I need to do?

We must receive verification of the billing address in the form of a photo ID showing the credit card billing address, before the order can be shipped. If your photo ID does NOT have your billing address on it, further verification may be required. Verification can be sent to verification@kesslercrane.com. We are sorry for any inconvenience.